On the day of check in, an authorization hold will be placed on your card for 7 days. If any damage occurs that exceeds your limit through your insurance fee, it will be deducted from the hold.
Concierge Fee - Extras & Insurance
This is a one time fee for each booking and the fee amount depends upon the home that you book. It covers a bottled water for each guest, welcome snack, firewood, wifi fee and damage insurance up to $100-$300. Fees are listed on the rates of each home.
Pet Policy - Furry Friends Welcome!
Fill out and sign Pet Agreement here
Mentone Vacation Rentals loves pets! We know how they are a valued part of a family. Please see the simple guidelines and fees we have for our guests with 4 legs.
Pet fee + Deposit
1st pet -
2nd pet -
Refundable Deposit -
$165 + $20 for second pet
$100 will be refunded to you with your rental deposit if our Quality Assurance manager confirms all pet checkout procedures were followed.
The pet fee is to treat the home with a special allergen cleaning process that helps eliminate dander and other particles that dogs leave behind that deter future guests from stayiing with us. The pet fee is NOT to clean up after your pet, or to remove dog hair from shedding. Pet cleaning fees do apply to service dogs.
The pet deposit is refundable if all aspects of the pet agreement are followed upon checkout. Certified service dogs do not pay a deposit. Proof of Certification must be provided.
Therapy dogs do pay a deposit.
No pets over 35 lbs allowed.
Although the following breeds surpass our weight limit, MVR wants to be sure
that you understand that these breeds are banned from our properties:
*Pit bull terriers
We ask that you please do not allow pets on the furniture or the bed. Evidence of dogs on furniture or beds will possibly result in the retention of your deposit.
Please use the grassy area near the home for potty time. Use a doggy bag to collect all mess and throw into the big blue outside trash can. Please pick up after your dog.
We ask that you crate your fur babies if you leave the cabin. If you have pets that will bark while you are gone, please take them with you.
If an accident does happen inside, if it is on carpet blot immediately. Then pour water and blot again. Then pour water with vinegar (supplied) and blot again. If on hard wood, please use water and vinegar on hardwood too. Please notify us, so we can be sure to have the rug cleaned specifically for the accident or replaced if necessary. Please use doggy bags and place waste in the trash cans to the left of the garage.
Be aware that living on the mountain does bring wildlife. We have had NO problems with our pets, but when walking at night, please use the flashlight we provide and keep your pet on leash and with you. When outside, dogs must remain on leash at all times unless you are staying at Eagles Perch. Again, this is precautionary, but we do the same with our 80 lb. German Shepherd!
We love our pets and know that you love yours. We do not look for reasons to retain pet deposits. However, without these guidelines, the only other option that we have is to not accept pets. We don’t want to do that and that is why we have this policy.
Fill out and sign Pet Agreement
Guest may cancel up to 60 days prior to their arrival date and receive a full refund.
Cancellations 30-60 days prior to arrival will receive a 50% refund.
Cancellations within 30 days of arrival will not be refunded. If your original dates are rebooked by another guest, we will issue you a credit that can be applied to a future stay within 6 months.
Hot Tub Fee - Birds Eye View only
Our Birds Eye View rental has a $50 hot tub fee. This fee is applied to every booking of Birds Eye View and guarantees you a fresh, sanitized, clean, refilled tub. Tubs are emptied and cleaned after each guest.
Military, Police, Firefighter, EMT, & Teacher Discount
We offer a 10% discount to veterans and active duty military, police officers, firefighters, EMTs, and teachers. ID required. Code SERVICEUSA.
Cannot combine with special rates, packages, or discounts. Discounts must be applied at the time of booking. Discounts can not be applied for major holidays.
Shampoo, conditioner and body wash
Coffee packets for 1-2 pots, sugar, creamers, several tea bags. Regular coffee pot and keurig, or keurig upon request
Sheets and towels (please bring your own towels for swimming)
2 rolls of paper towels, 1 rolls of toilet paper in each bathroom
Dishes, coffee mugs, bowls utensil to serve guests in the home
Basic pots and fry pans. Most homes have crock pots. Cooking utensils, baking sheets and pans.
Basic spices and cooking spray
For the gas BBQ grill, a bottle of propane is provided.
Reservation Agreement - Required for Booking
Please thoroughly read and sign the Reservation Agreement when booking your stay with Mentone Vacation Rentals.